Effective date: October 20, 2026

Services

Because our services are performed in person, they are non-refundable once completed. If you're not happy with your service, tell us within [48 hours] and we'll offer a complimentary adjustment at our discretion.

Cancellations and rescheduling

• Cancel or reschedule at least [24 hours] before your appointment at no charge.

• Cancellations with less than [24 hours'] notice may be charged [50%] of the service price.

• No-shows may be charged [100%] of the service price.

• Any deposit paid is [refunded / applied to your rescheduled appointment] when you give enough notice.

Products

• Unopened, unused products in original packaging can be returned within 7 days of purchase for a full refund.

• Opened or used products can't be returned for hygiene reasons, unless they arrive damaged or faulty.

• If an item arrives damaged or incorrect, contact us within 7 days with your order number and a photo, and we'll replace or refund it.

• Shipping costs are non-refundable unless the return is due to our error.

Gift cards

Gift cards are non-refundable and can't be exchanged for cash.

How refunds are issued

Approved refunds go back to your original payment method within [5–10] business days. Your bank may take extra time to post it.

Contact

To request a refund or report a problem, email info@groomingroom.com or call +1 (646) 581-7852.